Returns Policy - Roche's Chemist

Roche's Chemist - Returns Policy

Returns and Refunds. To return goods you must have a goods return authorization number (RAN). This number will normally be a version of your invoice number. You can obtain a RAN by emailing our customer care team on orders@rocheschemist.ie and providing us with:

The invoice number, the product code and (unless the contract is being cancelled before/on the cancellation date, as previously outlined), the reason for return. We will then provide you your unique RAN and explain how you can return the goods. We will not accept returns without a valid RAN. All returned items must be in their original packaging, unopened and unused and be complete with all the original product information / literature / inserts / manuals / warranty cards / documentation, unless otherwise agreed.

You must pay for the cost of return unless the goods are faulty, damaged or incorrectly supplied. The goods must be returned to us as soon as possible but in any event within 14 days of you being issued your RAN.

We recommend that you insure any goods which you return to us as you will be liable for them until they reach us. If the contract is cancelled in accordance with the details above, we will credit your account with any sum debited by us as soon as possible but in any event within 7 days of us receiving the returned goods ( or if no goods have been dispatched, your notice to cancel) or notifying you of our cancellation.

We will not be obliged to offer additional compensation for disappointment suffered.

Faulty, damaged or incorrectly supplied goods. You must notify us of faulty, damaged or incorrectly supplied goods within 14 days of receipt and we will arrange collection of these goods at our expense. If such goods are found not to be faulty they will be returned to you at your expense. All goods returned must be in their original packaging and be complete with all original product information / literature / inserts / manuals / warranty cards / documentation, unless otherwise agreed. If you request a replacement, then provided we have a replacement in stock we will dispatch the replacement as soon as possible after the returned goods have been processed. If you request a refund, we will credit your account with any sum debited by us as soon as possible but in any event, within 7 days of us receiving the goods.